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Is Your Business Like The DMV?

Apr 22, 2009
Sales
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I took my two fifteen year old daughters to the DMV to get their Driving Learner’s Permits this morning and it reinforced everything that is screwed up about government services…

1. We were there 30 minutes before the opened.  They opened 5 minutes late, and were in no hurry to get moving.
2. The employees ranged from indifferent to flat out hostile.
3. After we had been there an hour and were working through the various “hoops” they had arranged, the “Statewide Computer System is down” was announced.
4. They continued to process us since we were already in the maw but at the last station they said that they couldn’t complete our paperwork because of the system being down.
5. We were given the option of coming back later or waiting till they come back up (They had no idea how long that will be).
6. Since it is a thirty minute round trip, I asked if we could call ahead to see if the computer was back on-line?  NO, that would overload our phone system.

So, our only alternative is to pick a time, and go wait in line again to finish what we couldn’t get done this morning because of their screw up…

It was a good education in the incompetence of government services for my kids. 

I sure as hell don’t want these people in charge of healthcare.  “All Kidneys over here, Heart Problems over there… the doctors are running late, you can wait or come back…”

DOES YOUR BUSINESS RESEMBLE THE DMV IN ANY WAY?  If so, better fix it and get rid of your Sales Prevention Department…

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24 Comments
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24 Comments

  1. Lynn LaneNo Gravatar (57 comments)  •  Apr 22, 2009 @9:45 am

    Rob,
    DMV is a very good argument against the gov. running anything!

    I also see this don’t care attitude in many business throughout the day.

    Good lesson for your girls.

    Lynn Lane
    http://www.Warriorofsuccess.com

    Reply

  2. Christian HallerNo Gravatar (48 comments)  •  Apr 22, 2009 @10:13 am

    Daughters Driving = Major headache, no matter what.

    Anyway, those of us who earn a living can only eat what we catch; government workers use our money to be accountable to no one. It never works, regardless of how well intentioned.
    Christian Haller
    The Art of Good Eating
    Easy Italian Recipes

    Reply

  3. John HoNo Gravatar (86 comments)  •  Apr 22, 2009 @10:42 am

    Rob,

    I like your term “Sales Prevention Department”!

    The equivalent “DMV” here is better. So maybe you should have your daughters get their licenses here instead, then transferred it over :) )

    Oh no, damn it, I forget that your govt department over there will say the driving licenses are NON-Transferable!

    John Ho
    Numerology Expert Helps Understanding Personalities for Better Influence & Persuasion (WordPress Blog)
    Numerology Expert Helps Understanding Personalities for Better Influence & Persuasion (Money Page)

    Reply

  4. Steve ChambersNo Gravatar (103 comments)  •  Apr 22, 2009 @10:54 am

    Sadly, and I mean really sad, this is the future we have to look forward to in the United States.

    Nothing more needs to be said.

    Steve, The Sales Expert

    Are you a Sales Eagle?

    Reply

  5. Pam SchulzNo Gravatar (48 comments)  •  Apr 22, 2009 @11:50 am

    Only the government could be this incompetent and get away with it because there is no alternative. Lord help us all when they get their hands on our healthcare system! Instead of raising the standard for those who need healtcare, we’re going to force everyone into inferior care. Only in the mind of a bureaucrat would this make sense!

    So sorry you had such a bad start to your day!

    Invest in your future,
    Pam
    Great Minds, Great Wealth: How to Raise your Return, Reduce your Risk, Cut your Cost

    Personal Investment Strategies

    Reply

  6. Mitchell RehaumeNo Gravatar (12 comments)  •  Apr 22, 2009 @12:27 pm

    Hi Rob,

    I know the goverment seems to love hiring hampsters. I know when I lost my passport I went through pretty much the exact samething.

    Mitch
    Smartphone Mobile Education
    Motorola v551 Unlock Codes
    Motorola v180 Unlock Codes

    Reply

  7. JJ JalopyNo Gravatar (57 comments)  •  Apr 22, 2009 @3:19 pm

    Sales Prevention Department! :-)

    Love it.

    I hope not. Thanks for making me think about it!

    JJ Jalopy.
    Life Coaching and Home Business Advice with JJ Jalopy

    Reply

  8. Bob KauferNo Gravatar (49 comments)  •  Apr 22, 2009 @3:47 pm

    You are a brave man letting daughters drive at 15 even with the learners permit

    Bob Kaufer
    Sign Up for My Free Neuro Performance E Course Here

    Reply

  9. Yann Vernier - ProfitsTactics.comNo Gravatar (38 comments)  •  Apr 22, 2009 @4:08 pm

    This sounds like pretty decent service compared to government services in France ;-) [Come and deal with them for a couple of days and you'll see what you guys in US are heading toward...]

    In my opinion, any business owner who doesn’t get rid of (or retrain and monitor) any employees with this kind of attitude simply deserves the difficulites he’ll experience as a reult. Cause and effect!

    All the best,
    Yann
    http://www.ProfitsTactics.com

    Reply

  10. Anthony LemmeNo Gravatar (41 comments)  •  Apr 22, 2009 @4:50 pm

    Not suprising at all. What is it with state workers. They really do earn their bad raps. It is such a waste on so many levels: money, time, resources, the list goes on and on.

    Anthony
    http://www.anthonylemme.com

    Reply

  11. Darryl PaceNo Gravatar (66 comments)  •  Apr 22, 2009 @5:56 pm

    Seems like the only government service that is very good at what they do is the armed forces.

    Health, Fitness — Darryl Pace
    Fitness Product Review

    Reply

  12. Don ShepherdNo Gravatar (44 comments)  •  Apr 22, 2009 @7:33 pm

    If you are completely incompetent … congratulations, you are now qualified for a government job!

    Don Shepherd
    Central Oregon Expert

    Reply

  13. April BraswellNo Gravatar (73 comments)  •  Apr 22, 2009 @7:46 pm

    Sales prevention department. Excellent point, indeed! I’ve had pretty decent times at the DMV and also do NOT want the government taking over a nationalize healthcare plan.

    It is completely outside of their government purview. THAT is why I don’t want them managing it. It is NOT their job to do so.

    Military, police, public roads. :)

    All the best,

    April Braswell

    Online Dating Sites Review, Internet Dating Sites Guide

    Reply

  14. mark mallenNo Gravatar (35 comments)  •  Apr 22, 2009 @8:57 pm

    Rob, if we ran our businesses like the government entities, we would all be out of business. mark

    Marketingscoops

    GlacierIceCream

    Reply

  15. mark mallenNo Gravatar (35 comments)  •  Apr 22, 2009 @8:59 pm

    Rob, If we all ran our businesses like the government entities, we would be out of business. Mark

    Marketingscoops

    Reply

  16. Jennifer BattaglinoNo Gravatar (25 comments)  •  Apr 22, 2009 @9:53 pm

    I agree with Mark. The only problem with the story is that you have twin daughters??? I can’t imagine when that days comes for me that I have to actually let one of my children drive. :-)
    You are a brave man for doing it AND for braving the DMV

    Jen B

    The Harwood Center – Tinnitus, Chronic Illness, Fers, Phobias, and Anxiety
    The Harwood Center Products

    Reply

  17. jc mackenzieNo Gravatar (48 comments)  •  Apr 22, 2009 @10:10 pm

    Excellent points made…good to know we here are not the only ones. One could probably go to the DMV, sit there all day with a pad and pen, put together a $10,000 seminar on what NOT TO DO.

    Thanks
    JCJC

    Butterfly Marketing
    Manuscript

    Reply

  18. Duane CunninghamNo Gravatar (51 comments)  •  Apr 23, 2009 @12:00 am

    Hi Rob,

    I think the problem with government depts is universal! I have to say here in Australia its pretty much the same as you experienced!

    Sad but true…

    Duane

    Super-ADVANCED Sales & Persuasion Strategies
Proven to Quickly Create a Flood of Money
Constantly & Continuously Flowing into YOUR
Bank Account Like the Niagara Falls…
100% GUARANTEED!!

    Discover Secret Persuasion Techniques that Work Like Magic by Tapping Into the Psychology of the Mind with The Worlds Leading Persuasion Expert Duane Cunningham!

    Reply

  19. Philip GravesNo Gravatar (52 comments)  •  Apr 23, 2009 @5:35 am

    Ahhh, the joys of a process that serves to reward the people in it for being inefficient!

    Well done for not shooting anyone.

    Philip Graves
    Consumer Behaviour Expert
    author of “The Secret of Selling: How to Sell to Your Customer’s Unconscious Mind”

    Reply

  20. Lisa McLellanNo Gravatar (90 comments)  •  Apr 23, 2009 @12:26 pm

    Not many private companies would be in business still if they acted like government agencies. Isn’t it so true, almost everywhere, how awful they are run.

    Lisa McLellan, Babysitting Services – Babysitters, Nannies, and Au-pairs

    Reply

  21. Sonya LenzoNo Gravatar (30 comments)  •  Apr 23, 2009 @12:29 pm

    I’ve BEEN to the DMV more than once and sad to say your experience is TYPICAL.
    SunnyMarie
    http://www.sunnyMarie.com
    http://www.sunnymarie.wordpress.com

    Reply

  22. Pat BeckerNo Gravatar (40 comments)  •  Apr 23, 2009 @2:19 pm

    Oh no! You’ve reminded me that I have to renew my drivers license – with a written test – at the DMV. As far as the health system going downhill if the government takes over, if you want to get just an inkling of what it will be like, try dealing with your HMO.

    Pat
    Business Owners Fast Track to Internet Profits

    Reply

  23. David PowerNo Gravatar (42 comments)  •  Apr 24, 2009 @7:30 pm

    Yeh its just like that over here for sure¬!!!

    Expert in Hypnosis, Success Thinking and Practical Parenting

    David Power’s Hour/

    Reply

  24. How I Lost Thirty Pounds in Thirty DaysNo Gravatar (1 comments)  •  May 3, 2009 @9:10 pm

    Hi, interesting post. I have been thinking about this issue,so thanks for posting. I will certainly be subscribing to your posts.

    Reply

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